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What You Agree To When You Use Taka9

These terms set out how your Taka9 account works — what we expect from you, what you can expect from us, and how payments through bKash, Nagad, and Rocket are handled.

Account-based accessbKash, Nagad, Rocket paymentsEligibility by local lawFair use policyBangladesh-focused service
Taka9 What You Agree To When You Use Taka9
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

We take our obligations under these terms seriously. Your account data is stored securely, access is protected by OTP verification at login, and we do not share your personal details with third parties outside what is required to process your wallet transactions through bKash, Nagad, or Rocket. You can request a review of your account data by contacting support through your registered email.

Account Security

Login to your Taka9 account uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to lock your account.

Data Retention

We retain your account records in line with our policy and applicable law. You may request access to your stored data by writing to our support team from your registered email address.

Cookie Use

We use cookies to keep your session active and to remember your lobby preferences across devices. You can manage cookie settings from your browser without affecting your account login.

Contact for Changes

To update your registered mobile number or wallet details linked to bKash, Nagad, or Rocket, raise a request through live chat or email. We verify ownership before any changes take effect.

TERMS SUPPORT CONTACT

Reach Us About Your Terms Query

If something in these terms is unclear — or if you need to raise a concern about your account, a wallet transaction, or your eligibility status — our support team is here to help. You can contact us through the channels below. We aim to respond to account and terms queries promptly.

Team online

Live Chat

Start a chat from inside your account dashboard for the quickest response on terms or wallet questions.

Email Support

Send your query to our support address for written records of any terms clarification or account dispute.

Help Centre

Browse our help articles for answers to common questions about account rules, payment eligibility, and acceptable use.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, contact support through your account dashboard.

These terms apply to anyone who opens or uses a Taka9 account. Access depends on whether online wagering is permitted under your local law and whether your region is eligible.

No. Your payment wallet must be registered in your own name and match your Taka9 account details. Third-party wallet use is a breach of our terms and may result in account suspension.

We may restrict, suspend, or close your account depending on the nature of the breach. Any funds held in your account wallet will be reviewed before a decision is made on their release.

We will notify you via your registered contact — either a push notification or email — before a material change takes effect. Continuing to use your account after that point means you accept the update.

Send a request from your registered email address to our support team. We will respond with details of what data we hold and how you can access or correct it under applicable rules.

The same terms apply across all accounts. Eligibility and access depend on your local law regardless of location, so players in Dhaka and elsewhere are subject to the same rules and the same regional availability conditions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.